A Virtual Firewall Service (VFS) failover is performed when either:
The Cybera infrastructure hosting your and other schools’ firewall instance goes down, or;
The entire Cybera Rapid Access Cloud region hosting the firewall instance goes down.
This document summarizes how failover is performed, and what is required from both the user and Cybera’s VFS team to successfully complete a failover procedure.
We recommend you review and print this document as it contains information that will be useful to have at hand when an outage occurs.
Communication Management
Cybera will send information regarding outages (as well as alerts and reminders) via Revere (Cybera's notification service, revere.cybera.ca). Your Revere account is created at the time of your onboarding.
We strongly encourage you to keep your contact information up to date on Revere. If you would like any additional persons to be alerted in the case of a network event, please follow the instructions contained within Revere.
Contact Information
When your firewall is inaccessible:
Contact Cybera’s VFS team helpdesk, unless already in touch:
Phone: 403-536-0880
Email: noc@cybera.ca
When the outage is confirmed:
Palo Alto firewall users:
Your Palo Alto firewall license will become locked;
Contact Palo Alto Support to release the license:
US: 866 898 9087
Int’l: +1 408 738 7799
FortiGate firewall users:
No delicensing required.