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We highly recommend working through Cybera’s Basic Guide in order to learn how to launch your first instance and avoid the most common mistakes of first-time users. For more advanced topics, please see the Advanced Guide.
How do I change my password? What if I forget my password?
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Yes, the Rapid Access Cloud is fully IPv6 compatible, and some ISPs in Canada have started offering IPv6 service. You can check online whether your connection is IPv6 enabled, for example here. If your connection is not IPv6 enabled, you can create an IPv6 tunnel, such as through Hurricane Electric. For more information, see Cybera's Advanced Guide.
Why can't I make images public on the Rapid Access Cloud?
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Cybera recommends that users store their data in volumes and not on the instance itself. The nature of instances are ephemeral, so any data left in an instance when it is destroyed is deleted as well. On the other hand, data stored on volumes persists beyond the lifetime of the instance. As such, we recommend that volumes are used for more permanent data storage and only the operating system and application data should be stored on the ephemeral (VM) disk. Read more about how to use volumes in the Advanced Guide.
Should I back-up my data?
The Cybera Rapid Access Cloud is offered on a best-effort basis. It is the users’ responsibility to ensure appropriate backups of all their data are made. While Cybera’s record for uptime and data-loss is very good, we strongly encourage all of our users to ensure regular backups are made. See the Basic Guide for more information.
Why can’t I access my instance?
There is most likely a problem with the security group or the keypair. The Please see the Basic Guide on Key pairs and security groups and keypairs.
Do you provide access to GPUs?
Yes, we do! Read more here.