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In either of the above situations, please follow these instructions: Failover Procedure. We recommend printing this page in case you are unable to access this wiki when you need to perform a failover.
Troubleshooting
If during a failover event you are unable to relaunch your firewall or access your firewall after relaunch, please contact the VFS helpdesk at:
Phone: 403-536-0880
Email: noc@cybera.ca
To help you in case of licensing issues, please have your authorization code (Palo Alto) or license file (FortiGate) ready, so that the VFS team can assist you with the launch of the instanceGeneral troubleshooting tips can be found on this page: Troubleshooting. We also recommend printing this page.
Alternative Internet Access During a Failover
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