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Cybera will send information regarding outages (as well as alerts and reminders) either from our NOC email (noc@cybera.ca) or via Revere (Cybera's notification service, revere.cybera.ca). Your Revere account is created at the time of your onboarding.
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We strongly encourage you to keep your contact information up to date on Revere. If you would like any additional persons to be alerted in the case of a network event, please follow the instructions contained within Revere. |
Contact Information
When your firewall is inaccessible:
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Palo Alto firewall users:
Your Palo Alto firewall license will may become locked;
Contact Palo Alto Support to release the license:
US: 866 898 9087
Int’l: +1 408 738 7799
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To help you in case of licensing issues, please have your authorization code (Palo Alto) or license file (FortiGate) ready, so that the VFS team can assist you with the launch of the instance.
Palo Alto Users
If you use a Palo Alto-based firewall, you might have to perform an additional "hard reboot" of your firewall after the outage has been resolved.
Alternative Internet Access During a Failover
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